Shipping + FAQ
Our products are made to order by hand in our shop on Bowen Island, B.C., Canada. Please allow 6-8 weeks lead time prior to shipment. Certain objects may have shorter lead times, which will be specified on the individual product page. We will do our very best to get your order to you as fast as possible. Shipping fees are calculated automatically by weight. We are not responsible for any duties or customs taxes for international shipping.
- For smaller objects, we ship through Canada Post, and FedEx, depending on the product.
- For larger objects, we ship a palletized crate LTL freight.
RETURNS & EXCHANGES:
We make your order with care, specifically for you. On the off chance your purchase isn't right for you or your space, you may return it within 10 days of receipt (Not applicable to any custom orders.) Simply contact us to initiate the return, and then send the product back to us (we must receive the package within 14 days.)
The product must be in perfect condition and in its original packaging. A refund will be issued minus a 15% restocking fee and shipping charges. All return shipping fees have to be paid for by the customer.
RETURN SHIPPING: Be sure to ship your item by insured, traceable mail. We highly recommend you insure your parcel and adequately protect it during shipment as you are responsible for damage or loss during return shipment.
Q: Where are your products made?
A: We are very proud to say that our products are made by hand in our studio on Bowen Island, B.C., Canada.
Q: Why is your lead time 6-8 weeks?
A: We craft every project specifically for each of our clients, so we don't keep inventory on most products. This also allows us the flexibility to personalize our products to our clients requests. While a 6-8 week lead time is an industry standard, we will do our best to get your product to you as quickly as possible.
Q: But, what if I want my GAMLA product sooner?
A: Please get in touch, we will try our best to accommodate your specific time frame. Additional charges may apply to rush orders.
Q: I have an idea for a custom project, or would like to customize your work, can you do that?
A: Absolutely. If you like what we do but don’t see exactly what you’re looking for, get in touch! We constantly work with our clients to create customized pieces for their homes and commercial spaces — we’re happy to collaborate with you for your vision.
Q: What if my order is damaged in shipping?
A: OH NO! First of all, we promise to do our best to get you through this - We took a lot of pride in making that. Below is standard procedure:
Please examine condition of packaging prior to signing for it. If your product arrives damaged , a claim must be made within 10 days. If damage is due to shipping, all packaging must be kept. Photos of the entirety of the package must be taken. Please capture each side of the box, the shipping label and the damaged item. Failure to do this may void the claim.
Damaged Packaging: Should inspection of the package show damage, it must be noted on the delivery receipt and signed by both you and the driver. Failure to do so will result in the carrier refusing to honour your claim. Retain all packaging and notify the carrier immediately that you would like to make a claim.
Concealed Damages: If damage is not apparent until the product is unpacked, then a claim for concealed damages must be made immediately. Retain all packaging and notify the carrier that you want an inspection report made so that you can make a claim against the carrier.
WOOD CARE INSTRUCTIONS:
Wood Cutting Boards and Serving Trays:
After every use, wash your cutting board with hot water and a sponge, with soap or a liquid dish detergent. Never leave a wooden cutting board soaking unattended in the sink or in the dishwasher. Oil every month or two, or whenever it looks a little dry. You may need to oil every few weeks if you live in a very dry climate. Use food grade mineral oil, which can be purchased at pharmacies, grocery stores, etc. Do not use an edible food oil such as vegetable oil or olive oil to oil the product. Wipe down all surfaces well with the oil and let the board sit overnight. You can then use a damp cloth to remove excess oil.
Our wood tabletops are finished with catalyzed lacquer. This will protect it more thoroughly than our usual oil and wax finish. To ensure the finish stays even and beautiful, be sure to wipe the entire table with a damp cloth each time you clean up any mess. Wiping one spot continuously will eventually cause table to wear unevenly. The table should be kept in a constant temperature to avoid any warping.
Wood with oil and wax finish:
Frequent dusting of your furniture will help maintain the luster. Don't place wet or hot objects on your wooden furniture. Wipe up spills immediately. Excessive or prolonged exposure to sunlight can fade the color of your furniture and dry the wood. Besides frequent dusting, we recommend you re-wax your oil/wax furniture every six months to a year, depending on how much wear the furniture receives or the climate. If your oil/wax furniture looks particularly dry (as opposed to merely dull), you may want to re-oil the piece. Re-oiling involves removing existing wax, applying an oil product such as linseed oil, and re-waxing.
Please contact us if you have any further questions.