Q: Where are your products made?
A: We are very proud to say that our products are made by hand on Bowen Island, Canada.
Q: Why is your lead time 6-8 weeks?
A: We craft every project specifically for each of our clients, so we don't keep inventory on most products. This also allows us the flexibility to personalize our products to our clients requests. While a 6-8 week lead time is an industry standard, we will do our best to get your product to you as quickly as possible.
Q: But, what if I want my product sooner?
A: Please get in touch, we will try our best to accommodate your specific time frame. Additional charges may apply to rush orders.
Q: I have an idea for a custom project, or would like to customize your work, can you do that?
A: Absolutely. We constantly work with our clients to create customized pieces for their homes and commercial spaces — we’re happy to collaborate with you for your vision.
Q: What if my order is damaged in shipping?
A: OH NO! First of all, we promise to do our best to get you through this - we took a lot of pride in making that. Below is standard procedure:
Please examine condition of packaging prior to signing for it. If your product arrives damaged , a claim must be made within 10 days. If damage is due to shipping, all packaging must be kept. Photos of the entirety of the package must be taken. Please capture each side of the box, the shipping label and the damaged item. Failure to do this may void the claim.
Damaged Packaging: Should inspection of the package show damage, it must be noted on the delivery receipt and signed by both you and the driver. Failure to do so will result in the carrier refusing to honour your claim. Retain all packaging and notify the carrier immediately that you would like to make a claim.
Concealed Damages: If damage is not apparent until the product is unpacked, then a claim for concealed damages must be made immediately. Retain all packaging and notify the carrier that you want an inspection report made so that you can make a claim against the carrier.